PR #39 (feat/call-center-feature-doc) Task Breakdown and Follow-up Work **Epic:** Complete PR #39 Call Center Transfer Documentation (95% done, needs screenshot generation) **Completed in PR #39:** - Deep research on transfer system (4 services, 3 workflows) - Created Section 6: Incoming Transfers (~200 lines HAML) - Created Section 7: Transfer Administration (~150 lines HAML) - Added FeaturesController and routes - Created screenshot generation spec (not yet debugged) - Created 3 supporting docs in .agents/ folder **TASK 1 (HIGH PRIORITY): Debug Screenshot Generation Spec** - File: spec/flows/transfers_documentation_flow_spec.rb - Goal: Generate 25 screenshots for documentation - Estimated: 2-4 hours - Blocks: Task 2 - Acceptance Criteria: * Spec runs without errors * All 25 screenshots generated * Screenshots match documentation narrative * File naming follows conventions - Subtasks: 1.1 Run spec and identify errors 1.2 Fix factory/data setup issues 1.3 Fix React component timing/wait conditions 1.4 Verify screenshot quality 1.5 Commit generated screenshots **TASK 2 (MEDIUM PRIORITY): Integrate Screenshots into Documentation** - File: app/views/features/call_center.html.haml - Depends on: Task 1 - Goal: Add 6-8 key screenshots to Sections 6 & 7 - Estimated: 1-2 hours - Screenshots needed: * Section 6.1: Incoming transfers list * Section 6.2: Transfer detail modal * Section 6.3: Return modal * Section 7.1: Unassigned queue * Section 7.1: Assignment form * Section 7.2: Monitoring view **TASK 3 (LOW PRIORITY - Optional): User Feedback Round** - Test docs with 2-3 operators - Document feedback in .agents/ folder - Make adjustments if critical issues found **TASK 4 (FUTURE WORK): Expand Feature Page Coverage** - Apply same methodology to other features - Candidates: Contact Import, Remote Support, Audio/Transcription - Est. 20-30 hours across multiple PRs **Critical Path:** Task 1 → Task 2 (must be sequential) **Reference Documentation:** - .agents/tinker/pr_39_task_breakdown.md (comprehensive breakdown) - .agents/transfer-documentation-research.md (research analysis) - .agents/feature-pages-transfer-updates-summary.md (PR summary) - .agents/feature-pages-user-guide-plan.md (tone guidelines)