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Rejection workflow: rejected tickets should go directly to "todo" not "in_progress"
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Rejection workflow: rejected tickets should go directly to "todo" not "in_progress"
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**Current behavior:** When a ticket is rejected from `pending_approval` or `review`, it first goes to `in_progress`, then requires a second reject to get to `todo`. ```ruby event :reject do transitions from: [ :review, :pending_approval ], to: :in_progress transitions from: :in_progress, to: :todo end ``` **Desired behavior:** Rejected tickets should go directly to `todo` from `pending_approval` and `review` states. The extra hop through `in_progress` is unnecessary - tickets that were already submitted for review/approval should return to the ready queue, not to "actively being worked on". **Change needed:** Modify the `reject` event transitions in `app/models/ticket.rb`: ```ruby event :reject do transitions from: [ :review, :pending_approval ], to: :todo # was: :in_progress transitions from: :in_progress, to: :todo end ```
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