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Phase 3: Feature ideation from ticket analysis
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Phase 3: Feature ideation from ticket analysis
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Implement Phase 3: Researcher analyzes user workflows and proposes feature/UX improvements. ## Ticket Content Analysis **Find user pain points:** ```ruby # Search tickets for friction patterns search_tickets("struggle to find") search_tickets("hard to use") search_tickets("confusing") search_tickets("takes too long") search_tickets("wish I could") # Find manual work patterns search_tickets("manually") search_tickets("copy paste") search_tickets("repeated") ``` **Pattern extraction:** 1. Read last 200 ticket descriptions 2. Find user complaints or frustrations 3. Group by similarity 3. If pattern appears 3+ times → feature proposal ## Feature Proposals **Example UX improvement:** ```json { "title": "One-click rebook from failed booking", "proposal_type": "feature", "reasoning": "12 tickets mentioned rebooking after failure is tedious: users must manually fill all details again. One-click rebook would preserve original details.", "confidence": "high", "priority": "medium", "metadata": { "pattern_frequency": 12, "effort_estimate": "4h", "value_estimate": "high", "evidence_links": [ {"type": "ticket", "id": 300, "description": "Rebooking is tedious"}, {"type": "ticket", "id": 312, "description": "Wish I could rebook easily"}, {"type": "ticket", "id": 325, "description": "Rebook lost my details"} ] } } ``` **Example new feature:** ```json { "title": "Add booking calendar heatmap", "proposal_type": "feature", "reasoning": "8 tickets mention difficulty finding available slots. Calendar heatmap would show availability at a glance, reducing booking friction.", "confidence": "medium", "priority": "low", "metadata": { "pattern_frequency": 8, "effort_estimate": "8h", "value_estimate": "medium", "evidence_links": [ {"type": "ticket", "id": 210, "description": "Hard to find slots"}, {"type": "ticket", "id": 225, "description": "Availability unclear"} ] } } ``` ## Effort/Value Estimation **Estimation rubric:** ``` Effort: - trivial: <1h - small: 1-4h - medium: 4-8h - large: 8-16h - xlarge: >16h Value: - critical: fixes frequent pain, high impact - high: significant improvement - medium: nice to have - low: minor polish ``` ## Analysis Loop (Phase 3) ``` Every 2 hours: 1. Search tickets for pain point keywords 2. Read last 200 tickets (not just recent) 3. Find recurring user struggles 4. Group by similarity 5. Estimate effort/value 6. Generate feature/UX proposals 7. Store via create_proposal ``` ## Acceptance Criteria - [ ] Analyzes tickets for user pain points - [ ] Proposes UX improvements - [ ] Proposes new features - [ ] Estimates effort and value - [ ] Evidence links to source tickets
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